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Account Coordinator - French/Spanish - Amersfoort Area

Only English Required
Job Ref:
2069 - 7334
Abroad Experience Recruitment Agency
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Job Description

The Account Coordinator coordinates day-to-day relationships with a dedicated customer base in a multilingual B2B environment. It is a 'spider in the web' position where you work closely together with colleagues around the world giving the best possible service to the customer base. A genuinely dynamic position in an outstanding international organization with plenty of opportunity to grow.

  • Team up with shipping locations, Sales, Finance, and other colleagues to provide a high level of customer service
  • Represent the company towards the customer and represent the customer inside the organization
  • Develop and maintain close business relationships with customer contacts
  • Act as the primary contact for your own customer base. Responsible for Order Management: schedule, confirm and monitor sales orders in close cooperation with production locations in Europe, USA and Asia.
  • Provide information in response to inquiries about products, sales orders, lead times, shipments and services
  • Do time-critical sample follow-up to ensure customer requirements are met consistently
  • Pro-actively follow up on customer issues
  • Manage customer credit situations and order blocks when a credit limit is reached
  • Support customer setup activities in all aspects. Maintain the accuracy of customer account data at all times
  • Assist colleagues during absences and in the peak season
  • Handle and resolve complaints according to our Quality Procedures and help avoid reoccurrence
  • Initiate credit and debit notes
  • Actively participate in project teams


  • Bachelor degree education
  • Excellent written and spoken English language skills and proficiency in French and/or Spanish
  • Strong organizing and problem-solving skills
  • Good communication and intercultural skills
  • Detail oriented with strong administrative follow-up and follow-through
  • Self-motivated, flexible, and proactive with a strong work ethic
  • Experience within an international customer service environment
  • Ability to cope with deadlines and changing workloads
  • Knowledge of SAP is an advantage
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Customer service (B2B), order management, deliveries and shipment, sales support

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