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Account Representative - English - Amsterdam

Only English Required
Job Ref:
2018 - 6612
Abroad Experience Recruitment Agency
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Job Description

The Account Representative is responsible for maintaining relationships and favorable contacts with current and potential customer accounts within the assigned markets. Primarily responsible for handling incoming phone calls; providing pricing and proposals, resolving questions/problems; following-up on unresolved issues and identifying opportunities for sales solutions, including cross selling and up selling opportunities, with a specific focus on outbound lead generation with existing customers.

Main Tasks
  • Advise/recommend/sell products and services to dedicated customer accounts;
  • Solve customer problems in a group, with sales staff, production and engineering and carry out follow-ups to ensure that concerns were resolved to the client's satisfaction;
  • Process customer inquiries, quotes and orders and administer correctly in order entry program
  • Assist in customer account maintenance;
  • Coordinate and communicate with field sales; including extensive telephone contact and internally by utilizing company specific communication programs.
  • Native level of English, another language is a plus;
  • Minimum 3 years previous commercial business to business experience (internal);
  • Strong mathematical and technical aptitude;
  • Must be detail oriented and possess excellent problem-solving skills;
  • Must be able to handle multiple tasks using strong organizational skills;
  • Self-managed and a team player;
  • Working knowledge of Windows-based software;
  • Occasional travel is required.
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