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Account Specialist - German + Italian - Eindhoven Area


Location:
Eindhoven
Language(s):
English, German, Italian
Job Ref:
2230-6194
Company:
Abroad Experience Recruitment Agency
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Job Description

We are looking for an Account Specialist with fluent German and Italian language skills.

This is a permanent position in which you will be the central point of contact for an A-account regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:

Main Tasks

ECE and Customer touch point Management - On-going efforts to drive ECE by interacting professionally for your internal and external customers.

Satisfaction Management - Support the execution of improvement actions.

Customer Relationship & Satisfaction

  • Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
  • Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required
  • Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications

Manage Service Delivery Process / Execution

  • Manage escalations for your customer.
  • Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
  • Follow up on quotes and quality issues

Manage Interfaces & Build Service Culture

  • Act as voice of the Customer for internal support departments
  • Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
  • Take ownership for actions and follow through on tasks until resolved

Responsibilities

  • Bachelors degree, preferably commercial
  • Previous B2B customer service or sales experience in the components or high tech industry is highly desirable
  • Computer literacy: SAP R/3, MS Office, Lotus Notes
  • Native Italian (oral and written) is a demand with fluent German language skills
  • Fluent English
  • Ability to withstand pressure and meet customer's expectations
  • Well organized, good prioritizing skills
  • Communicative and a good commercial sense
  • Pro-active, competent and independent person
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Requirements
SAP ERP, Customer Service, Order Management, Order Manager, B2B


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