We are looking for an Account Specialist with fluent German and Italian language skills.
This is a permanent position in which you will be the central point of contact for an A-account regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:
ECE and Customer touch point Management - On-going efforts to drive ECE by interacting professionally for your internal and external customers.
Satisfaction Management - Support the execution of improvement actions.
Customer Relationship & Satisfaction
- Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
- Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required
- Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications
Manage Service Delivery Process / Execution
- Manage escalations for your customer.
- Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
- Follow up on quotes and quality issues
Manage Interfaces & Build Service Culture
- Act as voice of the Customer for internal support departments
- Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
- Take ownership for actions and follow through on tasks until resolved
- Bachelors degree, preferably commercial
- Previous B2B customer service or sales experience in the components or high tech industry is highly desirable
- Computer literacy: SAP R/3, MS Office, Lotus Notes
- Native Italian (oral and written) is a demand with fluent German language skills
- Fluent English
- Ability to withstand pressure and meet customer's expectations
- Well organized, good prioritizing skills
- Communicative and a good commercial sense
- Pro-active, competent and independent person
SAP ERP, Customer Service, Order Management, Order Manager, B2B