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Catalan / Spanish Speaking Customer Support Associate


Location:
Amsterdam, Netherlands
Language(s):
Spanish , English , Catalan
Job Ref:
SPCAT
Company:
Convergys
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Job Description

The support professional will be responsible for taking inbound calls from prospective customers with regards to sports and electronic accessories, handling customer inquires in a professional manner while providing the highest level of technical/customer service. It is important to maintain a good knowledge of the sports environment and the latest gadgets in order to increase our customer support.
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Salary Indication
22000
Company Profile
Don't miss out on this great opportunity to join the customer service team for the No1 sports brand in the world.You will be passionate about the product and highly motivated to deliver exceptional customer service. You will want to build a rapport with repeat customers and be as enthusiastic as they are about the brand and product.

We offer you:

An exciting full time job in a dynamic international environment
Fully paid training
Start salary of Approximately 22 K annually based on full time employment
25 vacation days based on full time employment
Holiday allowance
Pension plan
Yearly merit review
Attendance bonus system (700 yearly)
Referral bonus system (600 euro’s per referred candidate)
Possibilities for development and promotions
Location easy to reach by Public Transport / full travel costs compensation if you live further than 10 km from working location
Sports- en game activities
Employee of the month and employee of the year
BEEP: office parties with food , drinks and dj
Requirements
Experience and personal skills needed:

Intermediate vocational education (MBO)
We are looking for candidates with near native language skills, together with a fluency in English in both reading and writing
You have strong typing and PC skills
Software related knowledge and aptitude a plus
Willing to work flexible hours - Irregular hours (shifts take place Monday to Friday between 09.00 – 21.00 and Saturday 09.00 – 18.00)
Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
You are interested in sports and you enjoy different sports activities
Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.
Ambition is absolutely welcome, we have possibilities for growth, all mentor and team leading positions are usually filled internally! 80% of our managers started as an agent.
Responsibilities
You will be responsible for but not limited to:

Offering customer service to end users/dealers in relation to a wide range of electronic products
Answering emails from customers/dealers
Ensure customer satisfaction by providing timely and accurate information.
Logging detailed and accurate case notes to ensure optimal assistance for customers


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