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Creative Customer Support - French - Amsterdam


Location:
Amsterdam
Language(s):
English, French
Job Ref:
271-6858
Company:
Abroad Experience Recruitment Agency
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Job Description

Customer Contact Representative - French - Amsterdam

Our client is a leader in the cosmetics sector and prides themselves in providing calming and nurturing experience in their store. As a Customer Contact Representative, you are in direct contact with customers mainly via social media. For this position, they need your help to recreate the unique atmosphere present in their stores.

Main Tasks

  • Answer questions from customer coming in through various communication channels like phone, email and chat, but mostly social media
  • Give assistance and find solution to customer's problems
  • Provide feedback to the company about the use of their website and suggest improvements
  • Be able to give personalized help and infuse your answers with individually tailored insights

Requirements

  • HBO education or a University diploma
  • Working off-scripts -interest or experience in creative writing is a plus
  • Native French language skills and fluency in English
  • Empathic and Service minded
  • Willing to go the extra mile to exceed customers' expectation
  • Proactive in sharing ideas to improve efficiency and customer satisfaction
  • Previous customer service experience is preferable
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Salary Indication
Up to €1 per annum


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