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Customer Service Associate With French AND Spanish - Den Bosch


Location:
Eindhoven
Language(s):
English, French, Spanish
Job Ref:
2230 - 6713
Company:
Abroad Experience Recruitment Agency
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Job Description

Our client's Dutch office is situated in the historic city of Den Bosch. They are looking for a talented Customer service professional for the Transportation business unit; with experience supporting the French and Spanish market. As a customer service associate, you will be the central contact person for customers (B2B) handled in the Dutch ICT Sales Office. You will be responsible for placing orders and seeking information on delivery status the role requires someone who has the requisite customer service skills.

Responsibilities:

  • Monitor the order reception and order intake
  • Communicate daily with customers concerning delivery plans, forecasts, price discrepancies, logistic errors or complaints
  • Liaise with the Planning department on delivery times and dates, changed customer requirements
  • Maintain strong control of the order backlog
  • Release blocked orders
  • Order tracking
  • Communicate with Finance & Accounting to clarify issues related to payment
  • Handle product returns and complaints
  • Data Maintenance activities
  • Provide a good back-up assistance to team
  • Continuous Improvement Initiatives & KPI's

Requirements

  • Commercial Bachelor's degree
  • Previous customer service or sales experience (B2B) in the components or high-tech industry is highly desirable
  • SAP experience required
  • Computer literacy; MS Office
  • French AND Spanish and English business fluency
  • Ability to withstand pressure and meet customer's expectations
  • Independent and focused individual
  • Proof of previous experience and accomplishments
  • Living in The Netherlands yet is required for this job
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