xpat jobson Google+



Similar Jobs


save these job details
email this to a friend
print these job details

Customer Service Representative - Finnish - Amsterdam


Location:
Amsterdam
Language(s):
English, Finnish
Job Ref:
271 - 6178
Company:
Abroad Experience Recruitment Agency
Apply
If you already have an account then please login
 
 
 
 
 


Job Description

Our international client is looking for a proactive and self-motivated Customer Support tourism representative to work at their offices based in the heart of Amsterdam. You will communicate extensively with global consumers who are travelling, or with their travel agent and you sort out issues in cooperation with them. You look for improvements in the process and take further action if needed.

Main Tasks

  • You give general information, support and service in an effective way to customers and, if applicable, travel agents in order to improve customer satisfaction;
  • You give information to customers on fares, availability and schedules;
  • You recognize sales leads and act upon them;
  • You explain advantages of company's services over competitors and search for alternatives if the customer's initial wish cannot be fulfilled in order to conclude a sale and to increase turnover;
  • Provide feedback to the company about the use of their website and suggest improvements.

Requirements

  • Professional secondary education (MBO),
  • Fluent level of Finnish and English - both written and spoken,
  • Empathic and service minded,
  • Willing to go the extra mile to exceed customers' expectations,
  • Proactive in sharing ideas to improve efficiency and customer satisfaction,
  • Previous customer service experience or work experience in the leisure industry preferred.
You have already viewed this job - view again?
Salary Indication
€1 per annum


View these similar jobs:

View all similar job matches
The CV Doctor

domica.nl