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Customer Success Agent - Italian OR French - The Hague Area


Location:
Den Haag
Language(s):
English, French, Italian
Job Ref:
2557-6605
Company:
Abroad Experience Recruitment Agency
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Job Description

Fast growing company that provides smart solutions that increase the productivity of their customers. Though acting on a global level, the entrepreneurial spirit and start-up dynamism are at the core of their company DNA. In connection with the realization of further ambitious growth objectives, our client is currently looking for structured, service minded and ambitious Customer Success Agents.

Based at our client's European HQ in Zoetermeer, you will be the key contact person at their Customer Success Department for European customers. You will work closely together in the Customer Success Team with their Application Specialists and Sales & other departments. You report in this position to the Customer Success Team Leader. As a Customer Success Agent you are pivotal in making customers happy by efficiently solving the issues they are facing. You love to serve customers, fixing whatever the customer is facing, and have high quality standards. You have a methodical approach, strong communication skills and thrive in an entrepreneurial environment. Finding opportunities for further improvement is your second nature.

Main Tasks:

  • Handle inbound and outbound customer communication.
  • Start to end responsible for resolving customer cases.
  • Coordinate internally to get cases solved.
  • Basic sales consulting to end-user.
  • Provide first line support to end-users.
  • Collect & report on customer feedback.
  • Build up and maintain good relationship with customers and users.

Requirements:

  • Higher level of Education.
  • Experience in a similar role and environment.
  • Pro-active attitude and service driven.
  • Strong and effective communication skills.
  • Analytical.
  • Fluency in English; Additional language skills (French OR Italian) are highly preferred.
  • Technical affinity is an advantage.
  • Listening & questioning skills
  • Flexible
  • Collaborative
  • Results & process oriented
  • Attention to detail

Our client offers the ideal candidate an excellent salary and benefits. Moreover, there is much room for initiative and personal development for ambitious people as our client is a growing company.

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