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Customer Support Representative - French - Eindhoven Area

English, French
Job Ref:
849 - 6808
Abroad Experience Recruitment Agency
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Job Description

Our client is a European Contact Centre in the Eindhoven area. The company is proud to be an international and diverse team. They speak English internally, in this case though, the CSR will handle the French speaking markets. For the first couple of months you will have on-the-job training, to gain proper knowledge on the products, customers, and procedures.

The job

For a globally well-known company, our client near Eindhoven provides low technical and RMA support on a range of products. From computers to fridges, you will handle customer queries regarding such white/brown goods. As the French Customer Service advisor, you will provide excellent customer service to consumers and assist them with installations, troubleshooting and problem solving in an efficient and customer friendly manner.

Main tasks

  • Answering inbound contacts (phone, email, web chat) from customers

  • Troubleshooting, diagnosing and resolving any product related questions or problems

  • RMA handling

  • Logging customer details, documenting the problem and escalating whenever necessary

  • Ensuring customer satisfaction in all customer contacts

  • Meet personal/customer service team targets and handling quotas

  • Follow communication procedures, guidelines and policies


  • Computer literacy

  • Able to follow procedures

  • Good troubleshooting skills

  • Excellent customer service skills

  • Good typing skills and able to multitask

  • (Near) native command of French and fluency in English

  • Contact center working experience is advantageous

  • Self-starter, independent worker

  • Resilience

  • Willingness to work in shifts

Start date: training starts on the 1st of August.

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Salary Indication
Up to €1 per annum
Customer Service, technical support

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