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Customer Support Shortage And Allotment - Eindhoven Area


Location:
Den Bosch
Language(s):
Only English Required
Job Ref:
2230-6611
Company:
Abroad Experience Recruitment Agency
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Job Description

As the Customer Service Representative for Shortage and Allotment, you are the final decision maker based on input from in/external information suppliers. Your target is to reduce and optimize costs on speicla freights and line shortages/stoppages with global clients. You will work within the Industrial & Commercial Transportation unit of the company, which works with products of vehicles and recreational transport.

Responsibility:

  • Collaborate with Operations & Supplychain on manufacturing outputs
  • Alignment on Project priorities for Duplication & Replacement Tools with Tool&Die and the Sales Team
  • STR review to identify performance killer & support improvement actions
  • Allocation of critical parts in agreement with Sales, Customers HQ, CS, Supplychain, Operations, S&OP, PM & legal
  • Daily review of Escalation reports to proactively identify shortages
  • Allocation based on cost reduction targets
  • Optimization of freight modes split for Intercompany to create according cost savings
  • Daily & weekly team meeting to align targets & roadmap
  • regular meetings with other functions like S&OP, Tool&Die & SupplyChain to align on actions & roadmap
  • Usage of TEOA tools to ensure high quality standard
  • Monthly review of Customer Satisfaction results with the Management and TEOA Team including improvement actions to deliver best in class Customer Experience
  • Ensure improvements in Customer communication by clear shipment & allocation plans based on Output assumption in close collaboration with Planning & Manufacturing sites
  • Close collaboration with Operations & Supplier coordination team about root cause & recovery actions
  • External communication with Customers & OEM´s
  • OEM involvement for decision making if needed

Qualification:

  • Commercial education
  • Minimum of 2 years of experience in Customer Service, Planning or Operations
  • Project Management experience
  • PC knowledge in SAP, Lotus Notes
  • Excellent communication skills
  • Excellent written & verbal English language skills
  • Very high customer and service orientation required
  • Performance oriented
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