Inbound Customer Service Advisor – PVH (Calvin Klein – Tommy Hilfiger)
Ever fancied a career in fashion? As an Inbound Customer Service Advisor, you’ll be working on behalf of PVH, one of the largest global apparel companies. PVH owns premium global fashion labels Calvin Klein, Tommy Hilfiger and Heritage Brands. You’ll be handling phone and email enquiries from their customers and providing the first class service that they are renowned for.
To succeed in this role, you’ll need a natural confidence and empathy when speaking with customers, and be able to draw on your passion for fashion to help guide them through their buying decisions. We’re looking for people who have experience working in Fashion or Retail, who are friendly, with strong communication skills, and who can oversee problems through to resolution. As the voice of their brand, you’ll make sure every customer is looked after, and receives the top-notch service they deserve, every time.
More about us
As one of the largest global players in the contact centre industry, we deliver great customer experiences in 58 languages around the globe.
To find out more about us and what we’re about, why not visit us at www.convergys.com/careers, or check out our Facebook page – facebook.com/Convergysnetherlands
A few things you’ll need…
A background in a customer facing role (6-12 months would be great)
An Intermediate Vocational Education (MBO)
The ability to speak and write fluently in English next to French,, preferably on a native level
What you’ll get in return…
A starting salary between € 22,000 per year, depending
€700 yearly attendance bonus
A comprehensive training programme, to teach you everything you need to know, as well as access to our global development programmes
25 days holiday
Travel reimbursement if you live further than 10km from the premises
Lots of fun, community and charity initiatives for you to get involved