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German Speaking Customer Technical Support Associate


Location:
Amsterdam
Language(s):
German, English
Company:
Concentrix
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Job Description
Job Description

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)



• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer



• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer



• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures



• Maintain basic knowledge of client products and/or services



• Prepare complete and accurate work including appropriately notating accounts as required



• Participate in activities designed to improve customer satisfaction and business performance



• Offer additional products and/or services



• Track, document and retrieve information in call tracking database



• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

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Salary Indication
€1900
Requirements
Candidate Profile
• High school diploma with three to six months of relevant experience preferred


• Courteous with strong customer service orientation



• Strong computer navigation skills and PC Knowledge



• Ability to effectively communicate, both written and verbally



• Dependable with strong attention to detail



• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly



• Tolerance for repetitive work in a fast-paced, high production work environment



• Ability to work as a team member, as well as independently



• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner



• Ability to rotate shifts, as needed



• Based on location and/or program, additional experience/skills may be required


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