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ICT Support Officer (Interim)

Den Haag
Only English Required
Job Ref:
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Job Description

Are you an experienced ICT professional looking fort the next step in your career? A well-known legal EU organization is looking for a skilled ICT Support Officer to join their team in The Hague. If you are seeking a new challenge, this is a great opportunity to step in and join an amazing international environment!


1st Line Support

  • Receive, classify, register and following up as the first point of contact on requests for technical assistance from users;
  • Contribute to the drafting of user manuals, guidelines and system documentation;
  • Assist in the development, review and implementation of policies and procedures, identify best practices to improve existing processes, and share innovations when applicable.

2nd line ICT Support

  • Solve more complicated technical hardware software issues and problem issues, escalated by the 1st line;
  • Monitor the availability of delivered user services and follow up on incidents and events reported by the monitoring system;
  • Prepare, deploy, maintain and change hard- and software in relation to the desk top computing environment and in line with existing procedures;
  • Escalate and consult on incidents which can't be resolved within the SLA to the next level of support and/or management;
  • Maintain designated parts of software and ICT Infrastructure;
  • Provide input on ICT purchases, monitoring stock and depreciation of equipment.

Operational Support

  • Test new software deliveries related to upgrades, patches or releases of operational software;
  • Prepare relevant updates to the computing environment;
  • Support the delivery of specific key packages relating to security (software distribution, virus protection and laptop encryption).

Technical Documentation & Support

  • Register solutions to problems and incidents in the knowledge database in order to share knowledge;
  • Contribute to the drafting of user manuals, guidelines and system documentation;
  • Contribute to the review and development of policies and procedures, assist with the implementation and identify best practices to improve existing processes and share innovations.


  • Experience and knowledge in the areas mentioned above;
  • Fluency in English language;
  • Expertise with PC & Network support;
  • Experience with help desk and service;
  • Expertise in trouble shooting and desktop computing in the Microsoft environment;
  • Expertise of ITIL Foundation, Microsoft enterprise skills, Microsoft Office;
  • Experience with Incident management database registrations;
  • Customer service orientation;
  • Additional asset will be experience working within a multicultural/EU environment.

Ready for this new challenge? Apply now and let's get in touch!

Octagon Professionals International is a full-service recruitment and HR services firm with 30 years of experience in the European and international market. Our large network of professionals across multiple functional areas, and multi-national team provide flexible solutions customized to individual client needs.


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Salary Indication
Competitive Package
ICT, 1st Line Support, 2nd line, PC, Network support, help desk, trouble shooting, desktop computing, ITIL Foundation

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