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Team Manager Customer Service - Rotterdam


Location:
Rotterdam
Language(s):
Only English Required
Job Ref:
357-6407
Company:
Abroad Experience Recruitment Agency
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Job Description

For one of our international clients in the Rotterdam area, we are searching for an experienced supervisor.

In this role you will be managing a team of 10 employees.

Main Tasks

  • Lead and develop a team of specialists responsible for managing customer support and relationship activities for our key customers and distributors in EMEA
  • Manage existing relationships and develop new relationships with the key accounts - you will engage with a wide net of stakeholders at all levels
  • Achieve individual and team's performance targets and identify improvements
  • Focus on the team's efficiency and productivity
  • Develop and link initiatives to the company's roadmap utilizing the existing and/or latest technology to increase performance & customer satisfaction
  • Use creative means to drive strong customer engagement

Requirements

  • Customer centric driven mind-set.
  • Excellent communicator, organizational skills and people skills.
  • Self-starter mentality, enthusiastic team player with ability to work independently.
  • Strong sense of ownership with entrepreneurial mind set and pro-active approach.
  • Goal and results oriented.
  • Excellent written & verbal English communication skills.
  • 2 to 3 years' supervisor/team leader experience.
  • Proven experience in performance management in a dynamic and demanding environment
  • Proven experience in team coaching and development.
  • Proven experience in managing a successful partnership with external stakeholders.

In this role you will be able to learn and work with multiple business aspects in a young and dynamic environment. This position also offers personal growth & development opportunities.

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