Is Social Media your passion, are you striving for an excellent customer journey, do you like solving problems and do you have sublime language skills to professionally play with words? Then we are looking for you to join our webcare team to service one of our international and innovative clients.
For one of our clients we are looking for webcare agents that have strong affinity with social media and linguistics and strong customer orientation to join our engagement team. Do you speak German and Dutch on a native (near-native) level? Then we might be looking for you!
The webcare team will communicate directly with our clients customers on social media channels such as Twitter and Facebook. Our communication is to-the-point and transparent. In this role you will:
- monitor all expressions about our client
- reactively, as well as proactively, respond to our customers to help them solve a broad range of questions
- pro-actively share knowledge with our client
- improve the consumer experience on all the social media channels our client is active on
- be striving for 100% customer satisfaction
- be responsible to maintain and improve the online reputation of our client
- Bilingual German & Dutch speaker and preferably with knowledge of the DACH market
- You have a Bachelor degree (or higher)
- You are empathic and customer oriented and you have the skills to translate this into writing.
- You think `out of the box\' to apply new ideas and/or respond to customers
- Experience with social media and usage of multiple platforms like Twitter and Facebook
- Experience with MS Office and CRM systems
- You are available during weekends and evenings
- Salary: €13,20 p/h
- 12-24 hours
- Open, informal and transparent work environment
Sounds like you? Then apply now!
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