Inbound Customer Service Advisor – About You'
Are you the one who always gives fashion tips to your family and friends? Are you the one who is always busy making the right match for your outfit? Would you also like to help others in this? Do you get energy from the following keywords, fashion, shoes, beauty & accessories? Stay safe with our current virtual recruitment, home training and HOME WORK solution until it is possible to return to the office to work with enthusiastic colleagues in a dynamic team. Don't wait too long, read on!
Our client is an ambitious and fast-growing e-commerce company. The core is the online shop, which was launched in May 2014.
The aim is to change the e-commerce market throughout Europe in a sustainable way and to make fashion shopping more inspiring and exciting for the young target group
Concentrix is a global provider of active service solutions for market leaders in telephony, electronic entertainment and IT. We offer flexible and professional solutions for our customers' needs in all areas of customer service. We currently have 225,000 dedicated professionals who speak 47 languages and work from more than 275 locations in 40 countries in Europe, Asia Pacific, North and South America and in Africa.
Become a member of our international and professional teams! We are looking for dedicated employees for our customer service team.
What do you get from us?
• Gross salary 1922 per month (including Language Bonus)
• A relocation package of 1250 euro to help you move to Amsterdam
• Unlimited professional and personal development (limitless access to Concentrix University trainings and structured on site trainings)
• A friendly and cozy working environment (Football Tables, Xboxes, lounge corners etc.)
• A dynamic position within an international and dynamic company
• Fully paid training and then coaching on the job
• Attendance bonus system (700 euros gross per year)
• Referral bonus system (up to 1000 euros gross per candidate)
• Irregularity surcharge on weekends and evening shifts
• Pension plan
• Internal Career Opportunities
• Full travel allowance after 10 km living - working distance
What are you going to do?
As a Customer Service employee, you will handle issues, advise customers by telephone and / or e-mail, and provide high-quality services as may be expected from a reputable fashion brand. To be successful in your role. Do you need natural self-confidence and empathy to be able to speak to customers? You work full of passion for fashion and you guide and advise customers on their purchases.
What are we looking for?
We are looking for employees who have experience in working in Fashion and / or Retail, who are also customer-friendly with good communication skills, and who want to take responsibility to solve a problem as well as possible. As a representative of the brand, you ensure that every customer can experience high-quality customer service every time.
What do you need for that?
• You have affinity with Fashion and e-commerce
• You have at least an MBO background
• You are fluent in Estonian and English, both verbally and in writing
• You are flexibly available 40 hours a week (including evening and weekend)
• You have strong computer skills
• You are spontaneous and easily approachable, and you provide excellent customer service
• You are a real team player
• You are organized, accurate, and professional
• You are enthusiastic, dynamic, and like to communicate by telephone
• Work experience in a call center is a plus
• Communicating with customers by telephone, email and online to provide outstanding service
• Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
• Discussing new products and managing multiple tasks to promptly resolve customer queries
• Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
• Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.